Restaurant Manager Resort Job Description

Job Spec: RESTAURANT MANAGER

Main Duties

To resolve guest complaints and ensure excellent guest service.
To ensure the prompt and efficient service of all food and beverages to the required standards.
To ensure that the restaurant and back of the restaurant areas are clean and well maintained and that table appointments are impeccable.
To ensure that restaurant/room service staff are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
To ensure that reports, rosters, timesheets and administration requirements are submitted in a timely fashion.
To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.
To be familiar with all statutory requirements regarding a food and beverage operation, and that the conditions affecting the issues of a liquor licence are not jeopardised.
To ensure that an effective table reservation system is in operation.
To be fully aware of trends in the industry and make suggestions for improvement of the restaurant operation.

To ensure sales & marketing initiatives are carried out in a timely fashion.
To have awareness of market trends / competitors and react accordingly.
To look for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests.
To ensure that regular stock takes are conducted.
To attend management meetings as required.

Revenue/Sales Responsibilities

Budget goals are attained.
Make recommendations with respect to Food and Beverage promotions in order to achieve on service delivery objectives, whilst optimising on sales.
To encourage upselling within the restaurant and fine dining venues.
Responsibility for all areas of bar & stock security.

Staff Development

To hold regular staff meetings.
To ensure completion of training for all staff members.
To hold regular performance appraisals with all staff, identifying areas for development and training needs.
Assist with recruitment.

Health & Safety

To ensure that any hazards are reported and acted upon without reasonable delay and appropriate action taken to avoid injury.
To liaise with H&S Officer to repair/renewal of any maintenance or equipment issues.
To comply with company policies regarding fire, health and safety, food hygiene and security.
To ensure that a safe and secure environment for guests, staff and visitors is maintained at all times.

Requirements

Have 3rd level qualification in Restaurant, Hotel Management or equivalent.
He/she must have at least 3 years-experience within a five-star Hotel/Property.
He/she must be self-motivated, have excellent communication and interpersonal skills.
Have a good ability to lead and motivate.
Have strong organisational skills.
A good “eye for fine detail” is essential.

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Restaurant Manager Resort Job description