Restaurant Manager Resort Job Description

Job Spec: RESTAURANT MANAGER

 

Main Duties

  • Responsible for all restaurant and fine dining operations.
  • To resolve guest complaints and ensure excellent guest service. 
  • To ensure the prompt and efficient service of all food and beverages to the required standards.
  • To ensure that the restaurant and back of the restaurant areas are clean and well maintained and that table appointments are impeccable.
  • To ensure that restaurant/room service staff are well trained, correctly and smartly dressed and serve their customers in a professional and friendly manner.
  • To ensure that reports, rosters, timesheets and administration requirements are submitted in a timely fashion.
  • To ensure maximum security in all areas under your control and that staff are fully aware of the importance of key security.
  • To be familiar with all statutory requirements regarding a food and beverage operation, and that the conditions affecting the issues of a liquor licence are not jeopardised.
  • To ensure that an effective table reservation system is in operation.
  • To be fully aware of trends in the industry and make suggestions for improvement of the restaurant operation.
  • To ensure sales & marketing initiatives are carried out in a timely fashion.
  • To have awareness of market trends / competitors and react accordingly.
  • To look for creative ways to promote and execute strong guest relations activities and procedures with regular and VIP guests.
  • To ensure that regular stock takes are conducted.
  • To attend management meetings as required.

 

Revenue/Sales Responsibilities 

  • Budget goals are attained.
  • Make recommendations with respect to Food and Beverage promotions in order to achieve on service delivery objectives, whilst optimising on sales.
  • To encourage upselling within the restaurant and fine dining venues.
  • Responsibility for all areas of bar & stock security.

 

Staff Development

  • To hold regular staff meetings.
  • To ensure completion of training for all staff members.
  • To hold regular performance appraisals with all staff, identifying areas for development and training needs.
  • Assist with recruitment.

 

Health & Safety

  • To ensure that any hazards are reported and acted upon without reasonable delay and appropriate action taken to avoid injury.
  • To liaise with H&S Officer to repair/renewal of any maintenance or equipment issues.
  • To comply with company policies regarding fire, health and safety, food hygiene and security.
  • To ensure that a safe and secure environment for guests, staff and visitors is maintained at all times.

 

Requirements 

  • Have 3rd level qualification in Restaurant, Hotel Management or equivalent.
  • He/she must have at least 3 years-experience within a five-star Hotel/Property. 
  • He/she must be self-motivated, have excellent communication and interpersonal skills.
  • Have a good ability to lead and motivate.
  • Have strong organisational skills.
  • A good “eye for fine detail” is essential.

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