Hotel Receptionist Job Description – assist in the organisation of the receptionist shift while on duty and provide the guest with friendly welcome and departure. Depending on the size of the team and the property, a hotel receptionist reports to Reception Supervisor, Front Office Manager or Assistant Front Office Manager.

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Hotel Receptionist Job Description – Receptionist Duties

  • Carry out all Reception duties, working as part of the Front Office Team (reception, reservations and concierge).
  • Ensure complete guest satisfaction through the prompt handling of guest queries in a friendly and efficient manner.
  • Anticipate guests needs and ensure that service is provided to the level they require.
  • Answer the switchboard and hotel telephone.
  • Give a warm and friendly welcome to all guests upon arrival.
  • Deliver excellent customer service to all guests at all times.
  • Assist in the training and development of new members of the team.
  • Communicate hotel and city services to guests.
  • Balance all financial records and reports at the end of each shift.
  • Communicate clearly with tour guides and organise group luggage to and from bedrooms.
  • Take messages on behalf of both the guests and Managers and ensure their delivery.
  • Maximise room revenue and up-sell rates where possible.
  • Participate in all relevant internal training.