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Cluster Revenue Manager Job Description – Duties and Responsibilities

  • Implement revenue management operations, procedures and best practices.
  • Identify new revenue opportunities.
  • Provide daily, weekly and monthly reporting.
  • Optimize and expand distribution partnerships.
  • Act as overall business development consultant for the hotel manager/owner.
  • Challenge and influence hotel to improve service level and operational standards.
  • Build and maintain strong working relationships with levels of staff at the client hotel.
  • Travel regularly to each hotel.
  • Embed a revenue management culture.

Core Job Responsibilities & Duties

  • Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
  • Daily pick-up analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends.
  • Assist with maintenance of 24-36 month rolling demand calendar.
  • Create and develop pricing strategies in conjunction with the individuality of each hotel.
  • Provide weekly dynamic forecast of expected results, variances, and budget comparisons.
  • Manage and oversee strategy for all 3rd party distribution.
  • Responsible for assessing, analysing, and pricing group business strategies.
  • Analyse overall monthly hotel performance and provide summary report with recommendations to improve long term strategies.
  • Ensure all related systems are configured correctly, validated, and working to full capacity.
  • Assist the Cluster with standards and operations for reservations department.
  • Ensure web site booking process is maintained up-to-date and functional.
  • Ensure hotel personnel is fully competent in the use of all systems.
  • Work in liaison with hotel sales and reservations departments as a team.
  • Regularly check the input and the quality of data (segmentation, denials tracking, etc…) points.
  • Conduct quarterly property performance review, and develop strategic, and tactical action.

Responsible for best practice standards to include competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts.

  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…).
  • Reduce the cost of distribution by finding new less expensive means of delivering business.
  • Prepare outline for and support the annual revenue budget process.
  • Inspire Hotel’s HODs to further embed a revenue management culture.
  • Responsible for recruitment / training / writing of SOP’s / coaching / performance management and appraisals of reservations team.
  • Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
  • Any other reasonable requests made by management.

Personality

  • Business Development DNA and commercial minded.
  • Strong sense of need for achievement of goals and success.
  • Sound ability and knowledge to develop standards of operations and strategic processes
  • Good analytical and numeric skills for fast data crunching.
  • Ability to work under own initiative in a highly pressured environment.
  • Good listening skills and the ability to anticipate business needs.
  • Able to develop relationships with 3rd parties and the hotel teams.
  • Capacity to read situation, understand environments and respond accordingly
  • Capable of prioritizing between revenue generating actions and time-consuming tasks with low yield impact.
  • Well-developed interpersonal, adaptive influencing and supervisory management skills
  • Willingness to travel and ability to interact professionally with other cultures
  • Mentality of client service and taking responsibility beyond direct duties.
  • High level of motivation, determination and commitment.